Effective Date: 09/1/2026

Hencob Sentinel (“Sentinel,” “we,” “us”) is a product of Hencob Support Services. This policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

Waitlist signup: When you join the early access waitlist, we collect your name and email address through our signup form.

App usage (once Sentinel is installed): Sentinel checks the phone number of each incoming call against FTC fraud-report data and community-submitted reports. We collect:
– The phone number of incoming calls, for the purpose of checking against scam databases
– Whether a call was flagged, blocked, or let through
– Basic device and app version information, for support and reliability purposes

What we do not collect: Sentinel never accesses, records, or stores call audio or call content. We only process the number itself.

How We Use Your Information

– To send waitlist updates and early access invitations
– To operate the scam-detection service, including checking numbers against fraud databases
– To improve detection accuracy using aggregated, anonymized report patterns
– To provide customer support

Community Reports

When a user flags a number as a suspected scam, that report is checked against other users’ incoming calls to help identify emerging scam patterns faster than institutional databases alone. Reports are processed in a way that does not attach your personal identity to the flagged number for other users.

Third-Party Services

We use the following services to operate Sentinel and this website. Each handles a limited set of data necessary for their function:

– Resend / WP Mail SMTP — sends transactional and waitlist emails
– Everest Forms — processes waitlist signup submissions
– Cloudflare Workers & D1 — hosts the backend infrastructure that performs number lookups
– Stripe — will process subscription billing once paid plans launch; we do not store your payment card details ourselves

We do not sell your personal information to third parties.

Data Retention

We retain waitlist and account information for as long as your account is active, or as needed to provide the service. You can request deletion at any time (see below).

Your Choices

– Unsubscribe: Every email we send includes an unsubscribe link.
– Delete your data: Contact us at [support email] to request deletion of your waitlist entry or account data.
– Questions: Reach us at [support email] for anything not covered here.

Children’s Privacy

Sentinel is not directed at children under 13, and we do not knowingly collect information from them.

Changes to This Policy

We may update this policy as Sentinel evolves. We’ll update the effective date above when changes are made.

Contact

Hencob Support Services
admin@hencob.com